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I called Ken's to get a quote on an engine rebuild. I spoke with Todd who provided a quote which was in line with a couple other shops i spoke with. The difference was that Ken's shop mentioned that my car may be eligible for repair under an exted warranty due to know design flaws that would result in engine failure. I did this and will end up saving several thousands because the rebuild will be done as a recall repair. Ken's shop will definitely be getting my business in the future. They showed they prefer to win the trust of someone even if they miss out on making money at that time. Thank you